FAQs

Instructor

1. What do I need to set up my account?

2. Who is able to see my profile?

3. If the cover pays more than my minimum rate will I receive the higher pay?

4. Do I only receive relevant cover jobs?

5. Why has the App requested my bank details.

6. How do you protect my data?

7. Will the CoverMe App calendar update my phone calendar.

8. Will using this App change how I invoice?

9. What do I do if I am on holiday?

10. Will there be a cost for me using the App?

11. Can I cancel a cover request once I have posted it to my club?

12. I made a mistake when putting in my information to set up my account – can I change it?

13. My insurance documents are certificates are on my computer – how do I get them onto the App?

14. I need to cover multiple classes on one day at my club – do I need to post them individually?

15. What happens when I post a cover request? Can I request a particular instructor to cover my class.?

16. Can I cancel a request to cover my class after another instructor has confirmed they can do it – who do I contact?

17. What is the minimum time I can cancel a class that I accepted?

18. I need to cancel a class I accepted to do – what do I do?

19. Why am I not receiving notifications?

20. How does the QR code check in work?

21. How do I report a problem I have on my App?

22. How do I post cover I need?