Cookie Policy
1. Introduction
This Cookie Policy explains how CoverMe Ltd (“we”, “us” or “our”) uses cookies and similar technologies when you access or use the CoverMe website, mobile application and related services (together, the “Services”).
This Policy explains what cookies and similar technologies are, the types we use, why we use them and the choices available to you in relation to their use.
Some cookies and similar technologies may collect or generate information about your device and how you interact with our Services. Where this information constitutes personal data, it will be processed in accordance with our Privacy Policy and applicable data protection legislation.
2. What are Cookies and Similar Technologies?
Cookies are small text files placed on your device when you visit a website or use an application. They can help websites and applications function correctly, remember your preferences and provide information about how services are used.
Cookies may be:
- Session cookies – temporary cookies that are deleted when you close your browser or end your session.
- Persistent cookies – cookies that remain on your device for a specified period or until you delete them.
We use the term “cookies” in this Policy to also include similar technologies, such as local storage, pixels and device identifiers, where these technologies perform similar functions.
3. How We Use Cookies
We use cookies and similar technologies where necessary to support the operation, security, functionality and performance of our Services.
In particular, cookies and similar technologies may be used to:
Operate our Services – to enable essential features and ensure that the website and mobile application function correctly.
Authenticate users and manage sessions – to recognise when you are signed in, maintain your authenticated session and allow you to access appropriate areas and features of our Services.
Protect the security of our services – to help maintain the security and integrity of our systems and identify activity that may indicate unauthorised access, misuse, fraud or other security risks.
Remember your preferences and settings – to retain choices you make when using our Services, so that you do not need to re-enter or select the same information each time you use them.
Understand how our Services are used – to collect information about how users interact with our Services, including the features and areas that are accessed and how users navigate through them.
Monitor performance and reliability – to help us identify technical problems, errors and performance issues and understand whether our Services are operating as intended.
Improve our Services and user experience – to use information about the operation and use of our Services to improve their functionality, reliability, usability and overall user experience.
Where a cookie or similar technology is not strictly necessary for the operation or security of our Services, it will only be used in accordance with your cookie preferences and where any consent required by applicable law has been obtained.
We do not use cookies for marketing or advertising purposes.
4. Types of Cookies We Use
We use different categories of cookies and similar technologies depending on their purpose.
Strictly Necessary Cookies – these cookies are essential for our website and mobile application to operate correctly. They support core functions such as user authentication, session management and access to secure areas. Because these cookies are necessary for the Services to function, they cannot be switched off through our cookie preferences.
Functionality Cookies – these cookies enable our Services to remember choices and preferences you make. This may include settings or other preferences that help provide a more personalised and efficient experience. Functionality cookies that are not strictly necessary can be controlled through your cookie preferences.
Security Cookies – these cookies help protect our Services, systems and users. They may be used to identify and prevent fraud, misuse, unauthorised access and other security risks. Where a security cookie is strictly necessary to provide or protect the Services, it cannot be switched off.
Performance Cookies – these cookies help us understand how our Services perform and how users interact with them. They may collect information about areas or features accessed, technical performance and errors. We use this information to monitor and improve the reliability, performance and usability of our Services. Where these cookies are not strictly necessary, they will only be used in accordance with your cookie preferences.
5. Consent and Lawful Use of Cookies
Some cookies are essential for our website and mobile application to operate securely and effectively. These strictly necessary cookies do not require your consent and may be placed on your device automatically when you use our Services.
Where cookies are not strictly necessary, we will obtain your consent before placing or accessing them on your device where required by applicable law.
When you first visit our website, you may be presented with a cookie consent banner or preference tool that allows you to choose whether to accept non-essential cookies. Your choices will be respected unless and until you change your preferences.
You can withdraw or change your consent to non-essential cookies at any time. Withdrawing consent will not affect the lawfulness of any use of cookies that took place before your consent was withdrawn.
Refusing or withdrawing consent to non-essential cookies will not prevent you from accessing the core functionality of our Services, although certain operational features or preferences may operate differently.
6. Managing Your Cookie Preferences
You can manage your preferences for non-essential cookies through the cookie consent or preference tool available on our website.
You can use this tool to accept or reject non-essential cookies and to change your preferences at any time.
You can also manage cookies through your browser or device settings. Depending on the browser or device you use, these settings may allow you to view, delete or block cookies and control how cookies are stored.
Please be aware that blocking or deleting strictly necessary cookies through your browser or device settings may affect the operation, security or availability of certain features of our Services.
Changing your cookie preferences will not automatically remove cookies that have already been stored on your device. You may need to delete existing cookies through your browser or device settings.
7. Third-Party Cookies and Technologies
We may use trusted third-party service providers to support the operation, security, functionality and performance of our website and mobile application.
Where these providers use cookies or similar technologies through our Services, they may process information collected through those technologies on our behalf and in accordance with their contractual and data protection obligations.
Third-party technologies may be used to support functions such as hosting, security, technical performance, service functionality and analytics.
Where a third-party cookie or similar technology is not strictly necessary, it will only be used where the appropriate consent has been obtained.
Some third-party providers may process information outside of the United Kingdom. Where personal data is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation and our Privacy Policy.
Third-party providers may also have their own privacy and cookie information explaining how their technologies operate and how information is processed.
8. Cookie Retention
The length of time a cookie remains on your device will depend on its purpose and whether it is a session or persistent cookie.
Session cookies are temporary and are generally deleted when you close your browser or end your session.
Persistent cookies remain on your device for a specified period or until they expire or are deleted by you.
We aim to retain cookies and information collected through similar technologies only for as long as necessary for the purpose for which they are used.
Where information collected through cookies constitutes personal data, it will be retained and managed in accordance with our Privacy Policy and applicable data protection legislation.
Specific retention periods may vary depending on the individual cookie or technology used.
9. Cookie Information
The specific cookies and similar technologies used by CoverMe may change as our website, mobile application and supporting technologies develop.
We maintain information about the cookies used through our Services, including, where applicable:
Cookie name – the name used to identify the cookie.
Provider – the organisation or service responsible for setting or providing the cookie.
Category – whether the cookie is strictly necessary, functional, security-related or performance-related.
Duration – how long the cookie remains on your device, including whether it is a session cookie or a persistent cookie.
Consent requirement – whether the cookie is essential or whether your consent is required before it is placed or accessed on your device.
Details of the specific cookies currently used will be maintained and updated to reflect the technologies operating through our Services.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies and similar technologies we use, our Services, legal or regulatory requirements or our business practices.
Any updated version of this Cookie Policy will be published on our website.
Where changes materially affect how we use non-essential cookies or the choices available to you, we will take appropriate steps to notify you and where required, obtain your consent again.
We encourage you to review this Cookie Policy periodically to remain informed about how we use cookies and similar technologies.
11. Contact us
If you have any questions about this Cookie Policy, our use of cookies and similar technologies or how we handle information collected through them, please contact us at:
CoverMe Ltd.
5 Hyde Road
Paignton
Devon
England
TQ4 5BW
Email: info@covermeapp.co
For further information about how we collect, use, share and protect personal data, please refer to our Privacy Policy.