FAQ type: Fitness venues

I have the full management system, what does that mean?

Your regular instructors are on your preferred list, which means you can post out regular cover work to them first.

How do I get started?

Simply download the App and upload your venue profile. The CoverMe. team will contact you once you have created a profile.

How do I post a job?

Once you have an active Venue profile and have received a demo you can start posting cover.

What happens when I post a job?

Once you post a job, local relevant instructors on the App will be able to see your request and apply or dismiss.

How do I contact the instructor I have booked?

Please use your in-house contact list or contact the Help Centre.

Can I look at the instructor’s details?

Yes, once an instructor applies for a job you will be able to view their profile.

How do I know if the instructor is qualified?

The CoverMe. team checks all instructor’s insurance and qualifications prior to accepting them on the platform. Any instructor un-insured will be frozen on the App.

What happens when the instructor arrives at my club?

Ensure your QR code check in sheet is accessible. Once the instructor QR codes in, you will receive a notification informing you they have arrived. Should this be their first visit, you might wish for them to sign additional documents prior to teaching for health and safety.

How do I pay the instructor?

If you have booked an emergency cover instructor, they will send you an invoice for the class through their app. This will show their bank details etc. Ensure you make the dates they need to submit invoices by clear on your venue information. 

What if the booked instructor is a no show?

If an instructor does not show up, you must mark them as a NO SHOW on the App.