JD Questionnaire
COVERME.
12-Week Pilot Review
Manager feedback questionnaire — JD Gyms. Your responses will inform the decision to continue and expand the CoverMe platform across the business.
01
Onboarding & Ease of Use
1.1 How easy was CoverMe to set up and get started with?
Very difficult
Very easy
1.2 How would you rate the onboarding support provided during the pilot?
Very poor
Excellent
1.3 How quickly did you and your team feel confident using CoverMe day-to-day?
Within a week
2–3 weeks
4–6 weeks
Still not fully confident
1.4 What, if anything, was confusing or difficult to learn? (Optional)
02
Time Saving
2.1 Compared to your previous process, how much time per week do you estimate CoverMe has saved you managing cover?
No time saved
Less than 1 hour
1–2 hours
2–4 hours
4+ hours
2.2 How much has CoverMe reduced the time spent on phone calls and messages to find cover?
No reduction
Dramatically less
2.3 Which tasks have saved you the most time? Select all that apply.
Finding cover for a class
Managing last-minute cancellations
Processing payments / invoicing
Communicating with instructors
Scheduling and rota management
Compliance checks
2.4 Is there anything that still takes longer than it should? What would you change?
03
Cover Management
3.1 How well has CoverMe handled last-minute cover requests during the pilot?
Very poorly
Exceptionally well
3.2 Approximately how many cover requests did you post during the 12 weeks?
requests
3.3 What percentage of cover requests were successfully filled?
Below 50%
50–70%
70–85%
85–95%
95–100%
3.4 Have unfilled classes decreased since implementing CoverMe?
3.5 How satisfied are you with the quality of instructors available through the platform?
Very unsatisfied
Very satisfied
3.6 How smooth is the experience of confirming and managing a cover booking end-to-end?
Very clunky
Very smooth
3.7 Any cover scenarios that CoverMe didn’t handle well?
04
Compliance & Certification Management
4.1 How confident are you that all instructors used during the pilot held valid, up-to-date qualifications?
Not at all
Fully confident
4.2 Has CoverMe improved your ability to verify instructor credentials before a class takes place?
4.3 How effective is CoverMe at flagging instructors with expired or missing certifications?
Not effective
Very effective
4.4 Has CoverMe reduced your personal risk or worry around compliance?
4.5 Were there any compliance concerns or incidents during the pilot? Please describe.
05
Subs Bench & Instructor Recruitment
5.1 Has CoverMe helped you build a stronger pool of reliable cover instructors?
Not at all
Significantly
5.2 How many new instructors have you connected with via CoverMe during the pilot?
instructors
5.3 How useful is the platform for discovering instructors across different class formats?
Not useful
Extremely useful
5.4 Has CoverMe helped reduce your reliance on agency or ad-hoc recruitment channels?
5.5 What class formats or specialist needs were hardest to fill through CoverMe?
06
Reporting & Business Visibility
6.1 How useful are the reports and dashboards available in CoverMe for managing your site?
Not useful
Very useful
6.2 How has CoverMe improved your visibility into cover spend and staffing costs?
No improvement
Greatly improved
6.3 Which reporting features do you use most? Select all that apply.
Cover request history
Spend / cost tracking
Instructor ratings
Unfilled class log
Compliance / cert status
Cover fill rate
I haven’t used reporting
6.4 Do you feel CoverMe gives you enough information to make better staffing decisions?
6.5 What data or insights are missing that would help you manage your business better?
07
Overall Assessment
7.1 Overall, how satisfied are you with CoverMe after the 12-week pilot?
Very unsatisfied
Very satisfied
7.2 How likely are you to recommend continuing with CoverMe across JD Gyms?
Strongly against
Strongly for
7.3 What has been the single biggest benefit of CoverMe at your site?
7.4 What is the most important thing CoverMe needs to improve before a wider rollout?
7.5 During the 12-week pilot period, approximately how many class cancellations did you have?
cancellations
7.6 Any other comments, suggestions, or feedback for the CoverMe team?
Feedback submitted
Thank you for completing the CoverMe pilot review.
Your responses have been recorded.