Privacy Policy - CoverMe - CoverMe App | Group Exercise Cover Management

Who are we

CoverMe Privacy Policy

The Privacy Policy applies to all users of the CoverMe mobile and web application and related services (the “App”).

1. Who are we

The App is provided by Cover Me Ltd, a company incorporated in England and Wales with registered number 13089763 and its registered address at: 5 Hyde Road, Paignton, Devon, England, TQ4 5BW.

This App enables venues and fitness instructors to connect to arrange and manage cover for fitness, recreational wellness or other classes, experiences, activities, events and/or services (the “Purpose”). Venues includes gyms, studios and/or other venues or users using the App for the Purpose.

The App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.

2. What data do we collect about you?

We currently may collect and process the following personal data about you:

Identity Data: first name, last name, title, date of birth, gender.
Contact Data: home address, email address and telephone numbers.
Financial Data: bank account details.
Device Data: includes the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, and time zone setting.
Content Data: information stored on your device, including photos, videos or other digital content, that you choose to upload to the App.
Usage Data: includes details of your use of our App including, but not limited to, traffic data and other communication data, and the resources that you access.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Location Data: includes your current location (but please note that you can choose to turn off the sharing of location data).

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3. How and why do we process (or use) your data?

Pretty much everything we do with your personal data counts as processing it, including collecting, storing, accessing, using, amending, transferring and deleting it.

Most of the personal data we have about you is data you provide to us when you register as a user of the App and create a profile, for example, as a fitness instructor or employee of a venue using the App.

Once created, you can update your registered profile information at any time.

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

Where you have consented (in which case you have the right to withdraw your consent at any time by contacting us).
Where we need to perform a contract we are about to enter or have entered with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Where we are using your personal data based on your consent, you have the right to withdraw your consent at any time by contacting us.

Purposes for which we will use your personal data

Purpose/activity	Type of data (as defined in Section 2 above)	Lawful basis for processing
To install the App and register you as a new App user	Identity Contact Financial Device	Your consent
To deliver services including App functionality (e.g. invoice-generation for fitness instructions), managing payments and collecting money owed to us	Identity Contact Financial Device Marketing and Communications Location	Your consent. Performance of a contract with you. Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you including notifying you of changes to the App or any services	Identity Contact Financial Marketing and Communications	Your consent. Performance of a contract with you. Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ services). Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)
To administer and protect our business and this App including troubleshooting, data analysis and system testing	Identity Contact Device	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To deliver content and advertisements to you. To make recommendations to you about goods or services which may interest you. To measure and analyse the effectiveness of the advertising we serve you. To monitor trends so we can improve the App	Identity Contact Device Content Usage Marketing and Communications Location	Consent. Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing communications

We will only send you direct marketing communications by email or text if we have your consent.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Sharing your personal data with third parties

Your personal information is not shared with any third party unless it’s necessary for you to be able to use the App and is in connection with the Purpose defined in Section 1.

For example, the personal data of fitness instructors using the App may be shared with venues that use the App to find cover for classes. Similarly, workers of venues who create profiles on the App to arrange and manage cover for classes may be shared with fitness instructors.

We do not transfer your personal data outside the UK.

4. How do we collect your data?

You provide us with your personal data directly via our App including when you download the App, register to use the App, create a profile and use the App.

Personal data may also be collected by phone or email if you choose to contact us and share personal data via these channels.

5. Keeping your data secure

All data you provide to us is stored on secure, cloud-based servers.

Where you have chosen a password that enables you to access the App, you are responsible for keeping this password confidential. Please do not share the password with anyone.

We use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

6. Cookies

We use cookies to help run our App, to distinguish you from other users of the App, to remember your preferences and to identify and prevent security risks. This helps us to provide you with a good experience when you use the App and also allows us to improve the App.

We do not use any cookies for marketing purposes.

For more information about how we manage cookies and how you can exercise your choices regarding our use of your cookies, please click here to see our cookie policy.

7. Data retention

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, or, if longer, in order to fulfil any legal, accounting or reporting requirements.

To determine the appropriate retention period for each category of personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of the data, the purposes for which we process the data, whether we can achieve such purposes through other means, and any relevant legal requirements. Details of the retention periods for different categories of personal data are available on request by contacting us.

In certain circumstances, App users can request full deletion of their personal data by emailing their request to info@covermeapp.co. See [Your rights] below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

In the event that you do not use the App for a period of six months then we will treat the account as expired and your personal data may be deleted.

8. Your rights

You have the following rights in relation to the personal data we collect about you:

Rights to access. The right at any time to request copies of personal data we hold about you.
Right to correct. The right to have your personal data rectified if it is incorrect. You also have the right to ask us to complete information you think is incomplete.
Right to restrict or stop us from processing your information. The right, in certain circumstances, to stop or limit the way we use your information.
Right to erase. The right to request we delete personal data relating to you in certain circumstances.
Right to data portability. The right, in certain circumstances, to request that we transfer your personal data to another organisation, or to you.

You are not required to pay any charge for exercising your rights. If you would like to request any of the above, please contact us at info@covermeapp.co.

9. Changes of ownership and business control

If the ownership of our business changes, we may need to transfer your personal data to the new owner so they can continue to operate the Apps and provide the related services. The new owner may use your personal data in the same way as (and will be obliged to comply with the terms) set out in this Policy.

10. Changes to this privacy policy

Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy.

11. Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

12. Questions and Complaints

Please contact us on info@covermeapp.co if you have any questions or complaints in regards to our use of your personal data or other matters covered by this policy.

If you are unhappy with how we have used your personal data, you can also complain to the Information Commissioner’s Office (the “ICO”, which regulates data protection in the UK):

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk