Snap Fitness Elephant & Castle has dramatically improved the way it manages instructor cover after adopting CoverMe, the specialist fitness team management platform. Within just three hours of CoverMe issuing a recruitment post, the club had interest from 31 qualified instructors.
The club, which offers 20 group exercise classes a week, had previously relied on WhatsApp to organise cover, a system that frequently proved difficult, according to Luana Souza, the club’s general manager. She says:
“Our head trainer used a WhatsApp cover group, but the problem was that messages didn’t always reach me. That gap in communication made the process unreliable,”
The facility has a core team of 12 instructors delivering its main timetable. Luana wanted to supplement this with a pool of vetted and qualified instructors to cover group exercise classes, especially for its seven signature classes. The results exceeded expectations.
“CoverMe attracted instructors completely new to us as well as some from our sister sites. We now have a strong pool of instructors on our cover list. It’s been lovely to reconnect with those who have worked with us in the past. They already know the club setup and have great rapport with our members.”
The club is still actively recruiting through CoverMe. Plans include expanding its morning timetable to better serve parents after the school run and increasing its Friday offerings. The team are also using the platform to source new personal trainers. She concludes:
“We’ve had a great experience with CoverMe. It’s made the whole process far more efficient and gives us real peace of mind knowing we now have a reliable pool of instructors we can call on whenever we need support.”
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